COVID19 Cancellation Policy-

In response to changing marketplace conditions, we are committed to ensuring your experience is flexible during these challenging times.

We are implementing the following policy to provide peace of mind when booking at Aria Villas Port Douglas .

For guests with existing and new reservations for any future arrival date, if Federal / State Government travel bans are introduced for the period of your travel to Port Douglas and you cannot travel from your home state or to Queensland you will be able to postpone your booking or receive a full refund with no penalties.

Please note that any changes to existing reservations will be subject to availability and any rate differences.

 

 

OUR COMMITMENT TO CLEANLINESS

Having Managed properties over the last 20 years our reputation on cleanliness was very high and it showed when Guests arrived to stay, this reputation will continue with the strictest of standards at all times.

The Housekeeping Team at Aria have stringent standards in cleaning of our apartments internally and externally, using cleaning products and protocols which are effective against viruses.

The housekeeping team apply cleaning products and disinfecting protocols to clean the apartments after Guests depart and before the next Guest arrives, with particular attention paid to high touch areas and items.

Bacterial hand washing  liquid soap is provided in all bathrooms and kitchens.

We have contactless check-in with security coded gates and front entrances however we can meet and greet our Guests wherever possible.